If you receive a FordManuals.com coupon you may redeem it in the eStore during the checkout process. Coupons are either a percentage of the total sale (10%, 15%, etc) or a dollar amount ($5, $10, etc) off the total purchase. Some coupons have expiration dates so be sure to use it before it expires!
You can browse the site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information to our servers located in the United States.
We may collect and store the following personal information:
email address, physical contact information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers
transactional information based on your activities on the Sites (such as bidding, buying, selling, item and content you generate or that relates to your account)
shipping, billing and other information you provide to purchase or ship an item
community discussions, chats, dispute resolution, correspondence through the Site, and correspondence sent to us
computer sign-on data, statistics on page views, traffic to and from the Site, and ad data
other information, including IP address and standard web log information, and supplemental information from third parties. (For example, if you incur a debt to FordManuals.com, we will generally conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law. As another example, if the information you provide cannot be verified, we may ask you to send us additional information (such as your driver license, credit card statement, and/or a recent utility bill or other information confirming your address), or to answer additional questions online to help verify your information.)
We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies (such as demographic data) to improve and personalize our services. If you don't wish to receive marketing communications from us, simply indicate your preference once you sign-in on in My FordManuals.com, similar account status page, or by following the directions within the email.
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:
provide the services and customer support you request
resolve disputes, collect fees, and troubleshoot problems
prevent potentially prohibited or illegal activities, and enforce our User Agreement
customize, measure, and improve our services and the Sites' content and layout
tell you about targeted marketing, service updates, and promotional offers based on your communication preferences and compare information for accuracy, and verify it with third parties.
Our Disclosure of Your Information
We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety.
We may also share your personal information with:
members of our corporate family to help detect and prevent potentially illegal acts and provide joint services
service providers under contract who help with our business operations (such as fraud investigations, bill collection, affiliate and rewards programs and co-branded credit cards)
other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service) law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity (In such events we will disclose name, city, state, telephone number, email address, User ID history, fraud complaints, and bidding and listing history.)
Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.
Activity Associated with User IDs
Your User ID is displayed throughout FordManuals.com and is therefore available to the public. All of your activities on the Site will be traceable to your User ID. Other people can see your bids, items that you have purchased in the past, items for sale, storefronts, feedback, ratings and associated comments, and so on. Notices are sent to other community members regarding suspicious activity and policy violations on the Site and refer to User IDs and specific items. Therefore, if you associate your name with your User ID, the people to whom you have revealed your name to will be able to personally identify your FordManuals.com activities.
We use "cookies" (small files placed on your hard drive) on certain pages of the Site to help analyze our web page flow, customize our services, measure promotional effectiveness, and promote trust and safety.
A few important things you should know about cookies are that:
Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session.
You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Sites.
No spam, spyware or spoofing
We and our users do not tolerate spam. To report FordManuals.com related spam or spoof emails to FordManuals.com, please forward the email to webmaster@FordManuals.com. We do not rent or sell these email addresses.
Your password is the key to your account. Use unique numbers, letters, and special characters and do not disclose your FordManuals.com password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify FordManuals.com and change your password.
Your information is stored on our servers located in the United States. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the Site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.
Most orders (except downloads) are shipped within 1-3 business days. Custom products are made to order and require additional lead-time for delivery. Please verify your shipping address before you submit your order to ensure the quickest possible delivery.
Some specialty order items may require longer lead-time depending on manufacturer's production schedule and location.
We ship using the United States Postal Service, UPS, FEDEX, or Airborne Ground Service for domestic shipments within the 48 contiguous States.
Some of our orders are sent from multiple locations and may require that we ship items from the same order in more than one box. All shipping charges are based on the total weight of your order and you will only be charged one low delivery price.
Common Carrier transportation may be required for domestic shipments which are oversized or overweight and need special handling. In these instances our delivery agent will contact you to schedule delivery. IMPORTANT NOTE: If you are not at home at the agreed time of delivery, you may be charged a re-delivery fee equal to your shipping charge.
If you are not 100% satisfied with the product mailed to you, simply return the item to us within 30 days of the invoice, with a copy of the invoice and we will issue a refund! It's that simple. No questions asked, not need to explain.
Because of the nature of softgoods (for example digital downloads, ebooks, .pdf files, etc) refunds or credits WILL NOT be issued after a download is executed.
FordManuals.com guarantees the workmanship of the products sold. If you have received a defective product, please review the manufacturer information included with your new product. If you wish to return it, please visit our Returns form for more information.
FordManuals.com guarantees the download will be available immediately upon payment confirmation. What this means is that if you use any major credit card or PayPal your download will normally be available at checkout.
To avoid email delays, downloads are not sent via email. Email notifications are sent, to let you know the order has been process, however many downloads are too large to be accommodated by gateway servers. To prevent delays and rejected emails, customers simply access their account for download.
Downloads are set so that you can download the item two times in the event your internet connection fails. If you still have trouble please let us know and we will make more downloads available.
Because of the nature of softgoods (like downloads) refunds or credits WILL NOT be issued after a download is executed.
We use Adobe Reader (PDF) because the files retain the exact look and feel of the original documents — with formatting, graphics, and fonts intact. In addition, they allow you to zoom in on a particular diagram to over 1000% to see every detail of a illustration.
.Pdf files have the following icon associated with it:
Download Adobe Acrobat Reader 10.0 free by visiting www.Adobe.com
There is a lost password retrieval in the event that you forget your password. It is important to keep your email current because in some cases, the passwords in our database are encrypted to provide an additional layer of security. What this means is that administrators and moderators cannot simply access the database to view your password. Passwords were meant to be private so even we can't seem them.
Commissions are 10% of all sales generated from orders which originate directly from your FordManuals.com Affiliate link. Sales on the FordManuals.comwebsite generally range from $10.00 to over $100.00 per transaction, producing commissions of $1.00 to $10.00 per sale for orders generated from your link.
FordManuals.comwill review all Affiliate Referral accounts approximately once each quarter. All accounts with affiliate referral fees totaling $25.00 or more will be paid. Payment will be by PayPal for the referral fees earned on our sales of Qualifying Products that were purchased during that quarter, less any taxes that we are required by law to withhold. However, if the referral fees payable to you for any quarterly period are less than $25.00, we will hold those referral fees until the total amount due is at least $25.00 or (if earlier) until this Agreement is terminated. If a Product that generated a referral fee is returned by the customer, we will deduct the corresponding referral fee from your next quarterly payment. If there is no subsequent payment, we will send you a bill for the referral fee.